What information do we collect?
We collect information automatically through cookies and information that is completed by yourself in contact forms for statistical tracking and marketing.
To collect and store any information through contact forms, you must first be aware of what we are collecting, how it will be stored and check a consent tickbox.
The data gathered is usually your name, email address and contact phone number.
Depending on the nature of the enquiry form we may ask for different types of data, such as your job title, the use of which will be explained in the particular contact form.
If you telephone us with an enquiry, we will ask you for consent to store any personal or business information that you give to us and may request you complete an opt-in form online. Please note that calls may be recorded for training and monitoring purposes. You can opt out of this.
Data will be stored on our systems until you opt out or request that your information is erased.
You can opt out of receiving marketing any time – by either clicking a link in an email we send to you or by contacting us on the details below.
We will also remove any sales leads that we do not think represent commercial opportunities, or users that we find are not in their previous job position anymore.
How do we use the information about you?
We use any information that you have submitted to the website to send you the relevant information you have requested, as well as using your data to market our offerings, products and services and keep you up to date on industry news
We do not share, sell or rent your data with third parties without your previous consent or unless ordered to by a court of law. We only use privacy-compliant software internally to perform marketing if you have consented to this.
To perform this marketing, we store your data in a core “Contact Management System” which is linked to our semi-automated marketing system. When we wish to put out marketing campaigns, names in this system are checked for suitability and if they have been asked to be marketed to.
Access to marketing data at Fuelius is limited, with only key members of the team having any of the data contained if required; the rest of the marketing process is automated.
Information gathered from your website activity can also be used to personalise your repeat visits, as well as for statistical analysis to see how our website is performing and for improvement. Please refer to the “Cookies” section for more information.
If using a live chat feature, we may pass any information voluntarily submitted during the conversation through a data privacy compliant third-party live chat system. This data will never be shared.
We will create cookies that are stored on your device for tracking visits which – for example – contain timestamps and session amounts (amounts of visits) as well as any preferences that you have indicated.
If using a live chat feature, we may also store a cookie that informs us that you have entered into a live chat before for streamlining the process.
Other cookies we store are primarily statistical and broadly anonymous (although geolocation, IP addresses and network addresses can be logged). Google Analytics, DoubleClick (part of Google) and AddThis are the current examples of “Big Data” collection. These help us improve and target content.
You can always clear your cookies or block cookies using your browser settings.
Under the GDPR, it is stipulated that:
Where a data controller has an online presence, the WP29 recommends that the controller provides a privacy notice which is layered. The data subject should have a clear overview of the information available to them and on finding detailed information within the layers of the notice. The Guidelines provide that the first layer should always contain information on the processing which has the most impact on the data subject and processing which could surprise the data subject.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
Right to Access your Information
Under data protection laws, you have a right to request personal information that a company holds on you, and to request deletion of the data if appropriate, as well as other rights, such as modifying data that may be incorrect.
These actions come under the “Right of Access” data privacy laws. For more information or to make a request, please contact us on the details below and we will explain our Right of Access process.
Please contact us if you would like any more information on our policies or to make a data access request:
Email us: firstname.lastname@example.org
By post: Fuelius, The Stables, Little Heath Road, Littleton, Chester CH3 7DW
By phone: 0843 775 9712
Right to Access: https://goo.gl/dhwukW