Senior Account Manager

We're looking for an experienced Senior Account Manager to join our busy, expanding digital marketing team, managing strong relationships with several key accounts.

• Competitive salary £30-35k DOE + Commission

• Hybrid working (2 days a week office based in Chester)

• Private healthcare

• 4 Day Work Week - New for 2022: We’re implementing a 4-day working week but you still get paid for 5! Receive a clarity day away from your weekly schedule to focus on training, wellbeing and personal development.

About the role

With the aim of maximising our services and revenue, being responsible for managing the relationship of several key accounts, you will work very closely with the delivery team to ensure we maintain high levels of service quality, customer retention and growth. This will be done across your clients’ digital footprint through strategic consultancy and follow-up.

The Account Manager has a responsibility to understand the digital marketing and communications landscape, alongside the broader commercial landscape and should be able to consider client and agency issues with the aim to develop and protect key client relationships.

Key responsibilities for this role

• Working with the Head of Client Services to manage a portfolio of accounts, and working with the relevant Fuelius delivery teams to maintain and grow client happiness
• Maintain and build client relationships through regular contact and attendance of client meetings
• Prepare client proposal documents and respond to formal invitations to tender
• Work with Head of Client Services to maximise account revenue and profit opportunities to contribute towards team sales targets
• Manage client budgets and ROI forecasts including provision of full rationales behind all recommendations across Inbound marketing.
• Working with clients to direct them on the best practices to target their business goals
• Checking, sending and analysing monthly reports with the client
• Ensuring that account work is carried out in all services that the client is contracted for
• Creating contracts & contract renewals  

• 2 years’ previous proven key account management experience in an agency
• Excellent interpersonal skills, to work and interface with individuals of various levels and backgrounds
• Excellent understanding of Inbound marketing across SEO, PPC, social media and email marketing (Hubspot certified desirable)
• A good technical understanding of website build methods (Umbraco/HubSpot CMS preferably)
• Strong communication skills including high-level presentation and writing skills
• Ability to make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation
• A passion for digital and an ability to communicate and enthuse others with that passion
• An encouraging nature
• Ability to acquire new business through interaction with existing and potential customers
• Ability to handle the pressure of a fast-paced environment which may include dealing with difficult customers and balancing competing priorities
• Excellent organisational skills
• Ability to maintain a thorough understanding of procedures and policies
• Ability to travel to maintain contact with present and potential customers, attend sales and administrative meetings and training
• Good knowledge of word processing, presentation and spreadsheet software
• Ability to initiate action and make decisions when required
• Ability to deal with situations of a dynamic nature; to modify plans, actions and decisions in light of changing situation and circumstances

Additional requirements

• Ability to acquire new business through interaction with existing and potential customers
• Ability to handle the pressure of a fast-paced environment which may include dealing with difficult customers and balancing competing priorities
• Ability to maintain a thorough understanding of procedures and policies
• Ability to travel to maintain contact with present and potential customers, attend sales and administrative meetings and training
• Ability to initiate action and make decisions when required
• Ability to deal with situations of a dynamic nature; to modify plans, actions and decisions in light of changing situation and circumstances 

What’s in it for you?

Fuelius is a fun and friendly agency that has been around the block for 22+ years. But we're ambitious to innovate and grow further! This is an exciting and rewarding role: we are looking for someone who not only meets the personal requirements but also matches our company values.

The Package